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How kibatoto Handles Your Personal Data

Your account data, payment details, and activity on kibatoto are handled with care — from the moment you register to every DANA, OVO, or GoPay transaction you make.

Account Data ProtectionDANA, OVO & GoPay PrivacyYour Right to Access & DeleteCookie & Device ControlsIndonesia-Region Policy

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to report a concern, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond as quickly as we can — around the clock for urgent account matters.

Team online

Live Chat

Start a live chat from your account dashboard for the fastest response on data access or deletion requests. Available around the clock.

Email Support

Send your privacy request to our support email. Include your registered account name so we can locate your data record quickly.

Account Help Centre

Log in and visit the Help section to submit a formal data request form. Responses are tracked and confirmed by our privacy team.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

kibatoto applies account-level security measures across every part of the platform — from login to withdrawal. SSL encryption covers all data in transit, including payment confirmations from DANA, OVO, and GoPay. We review access logs regularly and flag any login from an unrecognised device for additional verification. Your data is yours: you can request a summary of what we hold or ask us to remove non-essential records at any time through the Help Centre.

SSL Encryption

All data moving between your device and our servers is encrypted. This covers account login, payment confirmations, and personal detail updates.

Cookie Controls

We use session and analytics cookies to keep your account active and improve page performance. You can manage cookie preferences from your browser settings at any time.

Account Security

Unrecognised device logins trigger an OTP verification step before access is granted. This applies whether you log in from Jakarta or anywhere else in Indonesia.

Data Retention

We keep your records for as long as your account is active and as required by applicable local law. Non-essential data can be removed on request via the Help Centre.

What We Collect and Why It Matters

kibatoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with kibatoto, we collect the information needed to run your account securely: your registered name, contact details, and the payment method you use — whether that is DANA, OVO, or GoPay. Transaction records are kept to process withdrawals, verify account ownership,

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and meet obligations under applicable local law. We do not sell your personal data to third parties. Device and session data — such as your browser type, IP address, and login timestamps — help us detect unusual access and keep your account safe. If you fund
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your account through GoPay or OVO, the transaction reference is stored on our side; your full wallet credentials are never held by us. Data retention periods follow what local regulations require, and where law permits, you may request deletion of non-essential records. Access to your data
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is restricted to staff who need it to operate the platform. Availability of certain features depends on local law and eligible regions in Indonesia.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on kibatoto

Real questions from account holders about how their data is stored, who can see it, and how to make changes.

We collect your name, contact details, and the payment method you register — such as DANA, OVO, or GoPay. Device and session data is also recorded to protect your account from unauthorised access.

We do not sell your personal data. Payment processors like DANA, OVO, and GoPay receive only the transaction references needed to complete your deposit or withdrawal — nothing more.

Log in, go to the Help Centre, and submit a data access request. Our privacy team will confirm receipt and send your data summary within the timeframe required by applicable local law.

Yes. You can request deletion of non-essential records through the Help Centre or by emailing support. Mandatory records required by local law will be retained for the legally required period.

Your full wallet credentials are never stored on our platform. We hold only the transaction reference returned by the payment provider, and all data in transit is protected by SSL encryption.

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can adjust or block cookies at any time through your browser's privacy or cookie settings.

How kibatoto Handles Your Personal Data

Reach Us About Your Privacy

Live Chat

Email Support

Account Help Centre

How We Protect and Manage Your Information

Common Questions About Your Privacy on kibatoto

01 What personal data does kibatoto collect when I register?

02 Does kibatoto share my data with third parties?

03 How do I request a copy of the data kibatoto holds on me?

04 Can I ask kibatoto to delete my account data?

05 How does kibatoto protect my payment information from DANA, OVO, or GoPay?

06 What cookies does kibatoto use and how do I control them?

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