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Terms Conditions That Govern Your Account

Every account on kibatoto operates under these terms — covering how you access the lobby, how your DANA, OVO, or GoPay transactions are processed, and what we both agree to when you use our services.

DANA · OVO · GoPayAccount Access RulesWithdrawal ConditionsEligibility by RegionAccount Security

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Reach Us About Your Terms or Account

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team handles queries around the clock. Reach us through live chat in the lobby, by email, or via our social channels — whichever is fastest for you.

Live Chat Open the chat widget inside your account dashboard. Our team responds around the clock for account, terms, and transaction queries — including DANA, OVO, and GoPay payment questions.

Email Support Send your account ID, the relevant transaction reference, and a clear description of your concern. We aim to reply within one business day for terms-related and account-access issues.

Social Channels Reach us through our official social pages for general terms questions. For account-specific matters, always use live chat or email so we can verify your identity securely.

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How We Protect Your Account and Data

Your account security and the integrity of your transaction history are central to how we operate. We apply SSL encryption across all account pages and payment flows, so the details you enter when linking your DANA, OVO, or GoPay wallet are protected in transit. We do not store your full e-wallet credentials — only the verified account reference needed to process your transactions.

Data Handling

We collect only the account data needed to verify your identity and process transactions. Your personal details are not sold or shared with third parties outside of payment verification and legal compliance requirements.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can manage cookie settings through your browser at any time without affecting your account access.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, use the account lock option in settings immediately and contact support via live chat.

Data Requests

You may request a copy of the personal data we hold on your account, or ask us to correct inaccurate details, by contacting support with your account ID. We process these requests in line with applicable local regulations.

What These Terms Cover and How They Apply

kibatoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the full agreement between you and kibatoto from the moment you open an account. They apply to every session, every deposit you send through DANA, OVO, or GoPay, and every withdrawal request you submit. By registering, you confirm that you meet the eligibility

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requirements for your region and that you accept these conditions in full. We may update these terms when our services change or when local regulations require it. When that happens, we post the revised version here and the updated terms take effect immediately for all active
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accounts. Continuing to use the lobby after an update means you accept the new version. Your account is personal and non-transferable. Sharing login credentials, operating multiple accounts, or attempting to circumvent account verification steps are all grounds for suspension. Transactions processed through your linked e-wallet —
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whether DANA, OVO, or GoPay — are recorded against your account and cannot be reversed once confirmed by the payment rail. If you believe a transaction was processed in error, contact our support team with your account ID and the transaction reference from your e-wallet app
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before raising a dispute with your wallet provider. Availability of all services depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account eligibility, transaction rules, data rights, and how to get changes made.

These terms apply to every registered account on kibatoto. By opening an account, you confirm you meet the eligibility criteria for your region and that access is permitted under local law where you are located.

We post updates here as soon as they take effect. Continued use of your account after a revision means you accept the updated terms. We recommend checking this page periodically, especially before large transactions.

Contact our support team first with your account ID and the transaction reference from your e-wallet app. We review the record on our end before you escalate to your wallet provider, which speeds up resolution significantly.

Yes. Send a data request through live chat or email with your account ID. We will provide a summary of the data we hold and correct any inaccuracies, in line with applicable local data regulations.

Each person may hold only one account. Duplicate accounts are suspended when detected, and any pending withdrawals on those accounts are held pending identity review. Contact support if you believe an error has been made.

Submit a closure request via live chat or email. We will confirm your identity, process the closure, and advise on data retention periods that apply under local law before completing any deletion request.

Terms Conditions That Govern Your Account

Reach Us About Your Terms or Account

How We Protect Your Account and Data

Data Handling

Cookie Use

Account Security

Data Requests

Common Questions About These Terms

01 Who do these terms apply to?

02 Can kibatoto change these terms without notice?

03 What happens if I dispute a DANA, OVO, or GoPay transaction?

04 Can I request the personal data kibatoto holds on my account?

05 What are the rules around operating more than one account?

06 How do I close my account or request data deletion?

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